Get organized. Streamline your operations. Keep things moving.



I help founder-led businesses simplify operations, connect their systems, and build the processes they need to grow without getting buried in the day-to-day.



THE PROBLEM



When Businesses Grow, Complexity Follows



Growth shouldn't make everything harder.


As your business grows, the informal systems that once worked can start to break down. Information gets scattered, responsibilities become unclear, and too much still depends on you.


I help identify what's getting in the way and put practical systems in place to make everyday work easier to manage.


I can help you:

  • Organize workflows so work moves forward without constant follow-up.
  • Clean up your CRM so customer information is useful, accurate, and accessible.
  • Improve onboarding and customer, member, and internal communications.
  • Keep projects and priorities on track.
  • Simplify day-to-day operations so fewer decisions and problems land on the owner's desk.

FIND YOUR OPERATIONAL GAPS

A practical approach to better operations



I don't believe every operational problem requires a major overhaul or another piece of software. Often, the biggest improvements come from understanding what's happening, simplifying what isn't working, and making responsibilities clearer.


1. Find where work gets stuck


Growth exposes gaps in workflows, systems, and communication. I look at how work actually gets done to identify bottlenecks, missed handoffs, and unnecessary steps.


2. Connect the pieces


When teams, tools, and processes aren't aligned, information gets lost and people spend time chasing answers. I help create clearer workflows and more reliable ways of sharing information.


3. Build systems people will actually use


The goal isn't more process for its own sake. It's a simpler, more dependable way to work, with clear responsibilities and less day-to-day dependence on the owner.



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LEARN MORE

Experience that shapes my approach





I’m a systems‑minded operator who helps founder‑led businesses run smoothly so they can grow.

My experience comes from building and improving businesses from the inside—not just advising from the sidelines.

I built a national consumer goods business from the ground up, managing product development, vendors, inventory, e-commerce, customer service, and the systems that kept everything moving.

I later helped a growing tennis facility implement systems that supported a 3× increase in revenue, improved membership operations and automation for a 30,000-member association, and helped a national retailer strengthen purchasing, inventory planning, and budgeting.

Across these different environments, I've learned that the same principle applies: understand how work really happens, identify what's getting in the way, and build practical systems that make it work better.

Today, I bring that experience to founder-led businesses that have real momentum but need more structure behind their growth.



Experienced operational support, without a
full time hire




I work with founder-led businesses on a fractional basis, bringing the operational experience and hands-on support needed to make the business run better.


Depending on where you need help, that might mean:

  • Mapping and improving existing workflows.
  • Organizing CRM data and connecting tools.
  • Clarifying roles, handoffs, and responsibilities.
  • Creating practical processes and documentation.
  • Improving the systems that support customers, members, and teams.


The engagement is focused on your actual needs. I identify the highest-impact improvements, help implement them, and leave you with systems your team can continue using.


The goal: A business that's easier to run, with fewer operational issues competing for your attention.



RECENT WORK





Built a national consumer goods business, developing the products, marketing, and revenue systems needed to bring it to market and operate it.​





Implemented systems that supported a 3x revenue increase for an expanding tennis facility





Improved retention and automated membership operations for an organization serving 30,000 members.





Helped a national retail chain improve sell-through and streamline inventory planning across multiple locations



Find out what's slowing your business down



When you're immersed in the day-to-day, it's difficult to see where processes, systems, or communication are creating unnecessary work.


An operational audit is a starting point for identifying those friction points and deciding where improvements could make the biggest difference.


The goal is clarity: Understand what's working, what's getting in the way, and where to focus first.


TAKE THE OPERATIONAL AUDIT

Let's make your business easier to run.



If growth has made your operations more complicated than they need to be, let's talk about what's happening and where a few practical changes could make a difference.


Schedule a Strategic Conversation michelle@michellerhodes.com



@Copyright Michelle Rhodes Strategic Advisory 2026